Last updated July 6, 2026

Privacy Policy

How Sofie's Castle collects and uses information for booking requests, contact, calendar availability, and website operation.

Personal Information We Collect

When you submit a booking request, contact us, or communicate with Sofie's Castle, we may collect your name, email address, phone number, event date, event time, address or postal code, rental selection, setup details, surface type, power availability, access notes, and message contents.
When you use the website, hosting and security tools may collect technical information such as IP address, browser type, device details, pages visited, referral source, date/time stamps, and similar log information.
If we later add online payment or marketing tools, additional information may be collected by those third-party providers according to their own privacy terms.

We use personal information to respond to booking requests, check availability, provide quotes, create calendar holds, send booking emails, coordinate delivery/setup, manage customer communication, improve the website, prevent misuse, and keep business records.
We may use contact information to send service messages about a request or confirmed booking.
We only send marketing messages where permitted by law and with any required consent.

Booking form submissions may be sent through trusted website, email, and scheduling service providers so Sofie's Castle can receive the request and manage availability.
A booking request may create a calendar hold containing rental, date, time, name, contact details, and setup notes.
Sofie's Castle uses this information to manage availability and respond to customers.

We may share information with service providers that help operate the website, email, calendar, analytics, security, booking, delivery, accounting, or payment processes.
We may share information if required to comply with law, respond to lawful requests, enforce our terms, protect our rights, investigate fraud or misuse, or manage a dispute.
We do not sell customer personal information.

The website may use cookies, logs, or similar technologies to operate the site, improve performance, understand traffic, and protect against misuse.
You can adjust cookie settings through your browser, but some website features may not work properly if cookies or similar technologies are disabled.

We keep booking and communication records only as long as reasonably needed for customer service, business records, accounting, insurance, safety, dispute handling, and legal purposes.
When information is no longer needed, we will delete, anonymize, or securely retain it according to our operational and legal needs.

You may contact us to request access to, correction of, or deletion of personal information we hold about you, subject to legal, accounting, safety, and business record requirements.
You may withdraw consent for optional marketing communications at any time.
Withdrawing consent for information needed to manage a booking may prevent us from completing or confirming that booking.

We use reasonable safeguards to protect personal information against unauthorized access, disclosure, loss, misuse, or alteration.
No website, email, or internet transmission is perfectly secure, so customers should avoid sending sensitive payment details, passwords, or unnecessary private information through open messages.

Sofie's Castle provides family event rentals, but booking requests must be submitted by a parent, guardian, or adult customer.
Children should not submit personal information through this website.

Privacy questions are handled by the owner at sofiescastle19@gmail.com.
Questions about this Privacy Policy or personal information can also be sent to sofiescastle19@gmail.com.